Frequently Asked Questions
General
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Use our Store Locator to find a Victory Dance Foods vendor near you, or order it right here on our website, and we'll ship to your door! A complete list of retailer partners is available on our Stockist page.
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Our bakery facility, where we run our entire operation, is located on the nearwest side of Chicago, IL . While we don’t have a store front at our facility, you can purchase our granola on this website or at any of our retail partners.
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We love to hear that! Please review the information on our Wholesale page on how to get in touch with us regarding opening a new wholesale account.
Orders + Shipping
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Orders placed Monday - Friday before 12pm Central Standard Time (CST) will ship the same business day. Orders placed after 12pm CST Friday will ship the following Monday.
We want you to get your items as soon as possible so many orders placed after 12pm and before 3:30 pm CST may still make it out the same day, though we cannot guarantee it.
Please note there are exceptions to this during holidays.
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Yes, we offer free shipping via USPS Ground Advantage on all orders over $40.00 after all discounts have been applied.
Please Note that Free Shipping is applied during checkout AFTER entering your shipping address. Orders that qualify for free shipping are only shipped USPS Ground Advantage. If you select another shipping speed or provider (UPS Ground, USPS Priority, USPS Priority Express, 2nd Day Air ) your order will no longer qualify for free shipping and you will be charged for shipping. -
At this time, we do not accept returns or exchanges. If you have any questions or concerns regarding your order, or products in your order please reach out to us at orders@victorydancefoods.com. We value our customers opinions.
If you receive a damaged product please send an email to orders@victorydancefoods.com with your order number and a photo(s) of the damaged item(s). Any damaged items will be replaced without charge or refunded.
If you receive a product different from what you ordered, we will send the missing item free of charge. Please send an email to orders@victorydancefoods.com with your order number and a photo(s) of the items received.
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We currently ship to all states in the US. Unfortunately, we do not ship to Canada or internationally at this time.
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We are pleased to now offer UPS 2nd day air and and USPS priority mail express. All shipping options and rates will populate once the shipping address is entered at checkout. Please note that there are exceptions to our fulfillment schedule during the holidays. They are posted in the section “when will my order ship.”
Products
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Yes and yes! Everything we make is certified gluten free and made and packaged in our 100% dedicated gluten-free facility. Ensuring that all our products are entirely gluten free and safe for those with Celiac Disease is one of the reasons we started this company. Maddie one of our founders has Celiac Disease so providing safe gluten-free certified products is of paramount importance to us.
In 2018 we pursued gluten-free certification and our products have been Gluten Free Certified since February 7, 2019. All products we make products bear the certification mark issued by the Gluten Free Certification Organization ( GFCO), whose parent is Gluten Intolerance Group (GIG). While there are other certifications organizations we chose to pursue gluten-free certification with GFCO, because it is a leader in the verification of quality, integrity and purity of gluten-free products and because it is the only certification that holds companies and products accountable through audits, random product testing and process surveillance.
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We have not changed Gluten-Free Certification standards. Our products are still certified by the Gluten Free Certification Organization ( GFCO), whose parent is Gluten Intolerance Group (GIG). The original logo issued by the Gluten Intolerance Group, that had the letters GF inside a circle and “certified” above the circle and “gluten-free” has been replaced by a new logo. The new GFCO mark is intentionally designed to stand out from the gluten free symbols to ensure products secure consumer trust. Starting in March of 2022 all products certified by the Gluten Intolerance Group are required to carry the new GFCO mark.
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Everything we make is made in our dedicated gluten free facility. By dedicated gluten-free we mean that no gluten in any shape or form is allowed inside our facility and that we have strict policies and procedures in place to ensure that no gluten enters our facility. We control all aspects of the baking and packaging within our facility by our highly trained team. To further mitigate the risk of gluten contamination, we do not share our facility or equipment with any other companies or brands.
Whether or not this information is meaningful to you likely depends on whether you have Celiac Disease or how sensitive or intolerant you are to gluten and what your experience with products that state they are gluten-free but made in a facility or packaging line where products containing gluten are made.
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No.. We are not a fan of GMOS and we source only NON-GMO ingredients. As a small company we have not yet pursued obtaining NON-GMO Project Verification because of financial reasons, but we hope to be able to obtain that to offer our customers further assurance in the near future.
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No. However the majority of ingredients we use are Organic certified and we take great pride in the high quality of our ingredients and use organic and domestically grown ingredients whenever feasible. All ingredients, as well as nutrition information per serving are listed on the back panel of every package and on each product page of our online store. Because of the limited space on product packaging some organic ingredients are designated with an asterisk.
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Unopened packages of Victory Dance Foods Granola have a nice long shelf life of about 9 months from the date we make the granola, despite not containing any additives or preservatives. Your purchase will have a “Best By” date located on the back of each bag. You can extend the freshness up to another six months by freezing the Garden Granola®, Granuesli® or muesli in an air-tight bag or container. Once you open your packages of granola or muesli, please make sure to re-seal open packages completely and store in a cool, dark place to maintain maximum freshness.
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All flavors of our Garden Granola® and Muesli are made with 100% vegan ingredients.
Both flavors of Granuesli® are made using honey and therefore are not vegan. Besides honey, all other ingredients in all flavors of Granuesli® are vegan.
Other
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We hope you found what you were looking for, but if you still have questions, please send us an email!
For order related questions email orders@victorydancefoods.com
For general questions / everything else, email hello@victorydancefoods.com and a member of our team will get back to you. Thank you.